Shipping Policy

Shipping Policy

We are committed to ensuring your order reaches you promptly and securely. Below are the details of our shipping policy for orders within Europe:

Shipping Destinations

We ship to all countries within the European Union (EU) and select non-EU countries. Please check at checkout to confirm availability for your location.

Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

  • Standard Shipping: 5-10 business days.
  • Express Shipping: 2-5 business days.
    Delivery times may vary depending on your location and the chosen shipping method.

Shipping Costs

  • Standard Shipping: Rates start at €29, calculated at checkout based on weight and destination.
  • Express Shipping: Rates start at €29, calculated at checkout.
  • Free standard shipping on orders over €29.

Customs and Import Taxes

For orders outside the EU, customs fees or import taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor its journey.

Delivery Issues

  • If your order is delayed or lost, please contact our customer service team at chicglow81@gmail.com.
  • In case of a failed delivery due to incorrect address information, additional charges may apply for re-shipping.

We aim to provide a seamless shipping experience. If you have any questions or special requests, don’t hesitate to reach out!