Refund Policy

Refund Policy

Thank you for shopping with us! We strive to ensure that our customers are completely satisfied with their purchases. Below, you’ll find the terms and conditions of our refund policy, applicable to customers within Europe:

Eligibility for Refunds

  1. Returns Timeframe: You can request a refund or return within 14 days of receiving your order, as per European consumer protection laws.
  2. Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
  3. Non-Refundable Items: Certain items are non-refundable, including:
    • Personal care items (e.g., cosmetics, hygiene products) if unsealed.
    • Customized or personalized products.
    • Clearance or final sale items, unless defective.

How to Request a Refund

  1. Contact Us: Email our support team at chicglow81@gmail.com or use our online contact form, providing your order number and reason for the refund.
  2. Approval: Once your request is reviewed, we will send you further instructions, including the return address if the item needs to be sent back.

Refund Process

  1. Inspection: After we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.
  2. Refund Timeline: Approved refunds will be processed within 7 business days of receiving the return.
  3. Payment Method: Refunds will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs unless the item received was defective or incorrect.
  • Original Shipping Fees: Initial shipping fees are non-refundable unless we made an error with your order.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or refund and cover the return shipping costs.

Contact Information

For any questions or concerns about our refund policy, feel free to reach out to us at chicglow81@gmail.com. We’re here to assist you!